
FAQs
Got Questions? We’ve Got Answers
Do I have to pay for shipping and return fees?
No ! We offer free shipping and returns across all locations we currently serve.
Where can I track my order?
Once your order ships, you’ll receive a tracking link via email and SMS. You can also
track it anytime in your My Account section.
How many days does the delivery take?
Delivery usually takes 3–7 working days, depending on your location. We’ll keep you
updated every step of the way!
Is there a trial period for the mattress?
Yes! Every Lucid mattress comes with a 100-night risk-free trial. Sleep on it, test it, and
if you’re not happy, return it, no questions asked.
What’s the warranty on the mattress?
Your mattress is backed by a 10-year limited warranty, covering manufacturing defects
and foam sagging.
Can I use the mattress on any bed frame?
Absolutely. Lucid mattresses are compatible with all types of frames: box spring,
slatted, platform beds, or even adjustable bases.
Is the mattress suitable for people with back pain?
Yes. Our mattresses are designed with orthopedic support layers and pressure-relief
zones to help align your spine and reduce pain.
How do I clean the mattress?
The outer cover is removable and washable. For spills, gently spot-clean with a mild
detergent and let it air dry. Avoid soaking the foam layers.
Does the mattress have a smell when unpacked?
A mild, harmless scent may be present due to vacuum packing—this is normal and
should dissipate within 24–48 hours in a well-ventilated room.
How is the mattress delivered?
It’s delivered in a compact, vacuum-sealed box for easy setup. Just unbox, unroll, and
let it expand!
Is the mattress too firm or too soft?
We design for the ideal medium-firm comfort, which suits most sleepers whether you
sleep on your back, side, or stomach.
Do I need a mattress protector?
While not mandatory, a good mattress protector helps extend your mattress life and
protect it from spills and dust.
Didn’t find what you were looking for?
Please reach out to us directly, Our support team is ready to assist you with anything.