Refund policy
At Lucid, your comfort and satisfaction are our top priorities. If you're not completely happy with your purchase, we’re here to help. This policy outlines how refunds, returns, and exchanges work so that you can shop with confidence.
Refunds
We offer a 30-day return window from the date you receive your mattress. Once we receive and inspect your returned item, we’ll notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the amount.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at Support@lucidmattress.co.in
Eligibility for Refund
To qualify for a return and refund:
● The item must be clean.
● It must be in its original packaging with all tags and accessories.
● Proof of purchase or receipt is required.
Returns that do not meet these conditions may not be eligible for a refund.
Trial Period Details
All Lucid mattresses come with a 100-night risk-free trial. You can sleep on it and decide if it’s the right fit. If you’re not satisfied within this trial period, you can initiate a return for a full refund, no questions asked.
Return Process
To initiate a return:
● Email us at Support@lucidmattress.co.in with your order details.
● Once approved, we’ll provide a return shipping label and instructions on how and where
to send the item.
Please do not send items back without first requesting a return, as these will not be accepted. Return address:
Condition of the Product
Returned products must be free from:
● Stains or spills
● Physical damage
● Signs of misuse or neglect
We reserve the right to reject returns that are not in acceptable condition.
Damages or Issues
Please inspect your product upon delivery. If your order arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right, whether through replacement, repair, or refund.
Refund Timeline
Once the returned item is received and inspected:
● Approval or rejection of the refund will be communicated via email.
● If approved, your refund will be processed within 10 business days.
● Additional processing time by your payment provider may apply.
Exceptions / Non-Refundable Items
The following items are not eligible for return or refund:
● Pillows, mattress protectors, and other bedding accessories (due to hygiene reasons)
● Gift cards or promotional items
● Custom-size or personalized products
● Items marked as clearance or final sale
If you have concerns about a specific item, please contact us before initiating a return.
Shipping / Return Fee Policy
We offer free return shipping on eligible items within the return window. You will be provided with a return label once your request is approved.
Original delivery charges (if any) are non-refundable.
Exchanges
We do not offer direct product exchanges. If you would like a different product, please return the original item first. Once your return is accepted, you can place a new order separately.
Contact Information
For any return, refund, or product-related concerns, our team is always here to assist you.
Email: Support@lucidmattress.co.in