Terms of service

Welcome to Lucid Mattress. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By accessing or using our website and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

Eligibility

You must be at least the age of majority in your jurisdiction to use our Services or have consent from a parent/guardian. By using our Services, you confirm you meet this requirement.

Access and Account

You may be required to provide personal information to access certain features. You are responsible for maintaining account confidentiality and for all activity under your account.

Products and Services

We strive to ensure accurate representations of our products. However, colors and visuals may vary depending on device settings. We reserve the right to change or discontinue products at any time without notice.

Orders and Payments

By placing an order, you agree to provide accurate billing and shipping information. Orders are offers to purchase and may be accepted or declined at our discretion. All sales are subject to our Refund Policy.

Prices and Billing

Prices are subject to change without notice. Taxes, shipping, and other charges may apply. You agree to pay all charges incurred by you using a valid payment method.

Shipping, Returns & Refunds

Shipping timelines are estimates only. Title and risk pass to you upon delivery to the carrier. For return and refund details, please refer to our Refund Policy and Shipping Policy.

User Responsibilities

You agree to use our Services lawfully and refrain from activities including, but not limited to, fraud, abuse, impersonation, or transmitting harmful code.

Intellectual Property

All content, trademarks, and designs on our Services belong to Lucid Mattress or its licensors and are protected by law. You may not reproduce or use them without permission.

Optional Tools

We may offer tools or services from third-party providers. These are provided “as is” without warranties, and use is at your own discretion.

Third-party Links

Our Services may contain links to third-party websites. We are not responsible for their content or practices. Use them at your own risk.

Relationship with Shopify

Our Services are powered by Shopify. Shopify facilitates our platform but is not a party to your transactions. You agree that Shopify has no liability related to your purchases.

Privacy

Your use of the Services is subject to our Privacy Policy. Shopify also processes some data to enable our Services. By using the Services, you consent to both policies.

Feedback

Any suggestions or content you share with us (Feedback) may be used by us freely and without compensation. You are solely responsible for the content you submit.

Errors, Inaccuracies and Omissions

We may occasionally correct errors in content, pricing, or availability. We reserve the right to do so at any time without prior notice.

Prohibited Uses

You agree not to misuse the Services. This includes unlawful activity, infringement of rights, spamming, hacking, or any activity that harms the Services or its users.

Termination

We may suspend or terminate access to our Services at any time for any reason. Sections that should survive termination (e.g., Intellectual Property, Indemnity) will continue to apply.

Disclaimer of Warranties

Services are provided “as is” without warranties. We do not guarantee uninterrupted, secure, or error-free access. Your use is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Lucid Mattress is not liable for indirect or consequential damages resulting from your use of the Services or products.

Indemnification

You agree to indemnify and hold harmless Lucid Mattress, its affiliates, and Shopify from any claims resulting from your use of the Services or violation of these Terms.

Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain in effect.

Waiver & Entire Agreement

These Terms represent the entire agreement between you and us. Any failure to enforce a provision is not a waiver of that provision.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign them without notice.

Governing Law & Jurisdiction

These Terms asre governed by the laws of the jurisdiction where Lucid Mattress is headquartered. Disputes will be resolved in the appropriate local courts.

Headings

Section headings are for convenience only and do not affect interpretation.

Changes to Terms

We may update these Terms periodically. Continued use of the Services after changes means you accept the updated Terms.

Contact Information

For questions, contact us at:

Email: Support@lucidmattress.co.in

Address: Ground Floor XI/406 - L, 406 -M Mudakuzha, Mudakuzha, Ernakulam, KL, 683546, IN

Phone: +91-9072990707

GST: 32AAMFL3237G1ZH